myBenefit privacy notice

Our privacy notice explains how we collect, hold, use and disclose personal information.

It was last updated in July 2025.

myBenefit is an online digital service run by Services Australia on behalf of the Australian Government. We refer to Services Australia as 'we' or 'us' in this privacy notice.

We also manage the myBenefit app which is a way to access myBenefit that you can download to your personal device.

It's your decision to:

• download and use the app
• provide myBenefit or a linked service with information when using the app.

It's your responsibility to protect information on your device from loss or misuse.

The app may store information you provide or that is provided to you on your device.

To use the app, you must agree to the app terms of use and the myBenefit terms of use.

Separate privacy notices apply to the linked services you can access through your myBenefit account. When you access a linked service through myBenefit, you leave myBenefit and go to their website.

When you link your myBenefit account to a service, the linked service may:

• collect your personal information from myBenefit
• use and disclose your personal information to myBenefit as set out in this privacy notice, to the extent those actions relate to myBenefit.

• What personal information we collect

  We collect personal information about you as part of our role to operate myBenefit.

• Why we collect, use and disclose information

  We collect, use and disclose your information to make myBenefit work and to improve it.

• Data we store on your device

  We use cookies to deliver and improve your myBenefit experience.

• Accessing and correcting your information

  You can access and manage most of the information we hold about you.

Digital ID and your privacy

You can connect your Digital ID to myBenefit or use it to create a myBenefit account.

We manage information related to your Digital ID in our capacity as:

• a relying party (myBenefit)
• an attribute service provider (myBenefit).

Relying Party

For Digital ID, myBenefit is a relying party that participates in the Australian Government Digital ID System by providing services to you.

myBenefit allows the use of a Digital ID to create or sign into your myBenefit account, as well as use the trusted credential to recover access to your account.

Attribute service provider

myBenefit is an accredited attribute service provider within the Australian Government Digital ID System, a legislated Digital ID system.

Attributes are information about you such as your current or previous name, your tax file number, your Medicare number or your driver's licence number.

As an attribute service provider, myBenefit will generate and manage information about an individual, business or organisation. This information is used to link a myBenefit account to a myBenefit service as requested.

There are strict rules that apply to us in providing these services. The Australian Government Digital ID System is legislated by the Digital ID Act. Under the Digital ID Act, accredited service providers must conduct testing and assessments, including:

• assurance assessments for protective security, fraud and accessibility and useability
• systems testing
• privacy impact assessments
• cyber security and fraud control
• risk assessments
• technical testing.

The Digital ID Act requirements that apply to myBenefit are in addition to obligations imposed by other policies, legislation or regulations, or by any other means.

You can stop the collection of your personal information related to Digital ID by disconnecting your Digital ID.

If you used your Digital ID to create your myBenefit account, disconnecting your Digital ID will close your myBenefit account.

Digital ID exchange

You can find out more about how the Digital ID system handles your personal information on the Digital ID website.

Services Australia and your privacy

The Services Australia privacy policy on our website explains how we handle your personal information. This includes how:

• you can access personal information held by Services Australia
• you can seek the correction of that information
• you can complain about a breach of the Australian Privacy Principles
• Services Australia will respond to a complaint.

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Page last updated: 1 December 2025